Agreed – I'm not cheerful about the implications of making things less user-serviceable but … it's not like we don't know how well that's worked out.
If you haven't already read it, SwiftOnSecurity's “A story about Jessica” is rather good for illustrating how badly we've failed as an industry to produce devices which are safe for non-experts to use:
It started as a parody Twitter account (https://twitter.com/SwiftOnSecurity and e.g. https://imgur.com/a/1PDRJ) but got more serious over time. The author really came into their own around the time of last summer's celebrity iCloud attack when so many people were jumping to blame the victims for assuming that big tech companies were good at security.
If you haven't already read it, SwiftOnSecurity's “A story about Jessica” is rather good for illustrating how badly we've failed as an industry to produce devices which are safe for non-experts to use:
http://swiftonsecurity.tumblr.com/post/98675308034/a-story-a...