First, Expedia, as a service business, should definitely pay attention to passionate customers. Word of mouth matters.
Second, this lacks "all the classic 'crazy person' literary features." The copy is reasonably well written, the formatting is solid, the narrative is coherent, and it's part of a long-running blog with reasonable articles. It's a bit over-written and over-dramatic, but not egregiously so.
First, Expedia, as a service business, should definitely pay attention to passionate customers. Word of mouth matters.
Second, this lacks "all the classic 'crazy person' literary features." The copy is reasonably well written, the formatting is solid, the narrative is coherent, and it's part of a long-running blog with reasonable articles. It's a bit over-written and over-dramatic, but not egregiously so.