If you're talking to a person who can't deviate from the script, you're not real... | Hacker News

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dspeyer on Jan 21, 2011 | parent | context | favorite | on: “Yes, I am human:” learnings from fast customer se...

If you're talking to a person who can't deviate from the script, you're not really talking to a person -- you're talking to the script. It's like an AI, but clunkier.

Jun8 on Jan 21, 2011 | [–]

Right, basically the rep is stuck in the Chinese Room.

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